Frequently Asked Questions
How do you price your services?
Pricing is based on volume, the amount of space your items take up in our dump trailer. We’ll provide you with a free, no-obligation on site quote before we start.
Do you offer same-day service?
Yes! In most cases, we can offer same-day or next-day service, depending on availability.
What items do you take?
We remove almost anything—furniture, appliances, yard waste, light construction debris, electronics, and general household junk. If you’re not sure, just ask us!
What items can’t you take?
We cannot take hazardous materials such as chemicals, oils, gasoline, or asbestos.
Do I need to move the items myself?
No, our team does all the heavy lifting for you. Just point and we’ll take care of the rest.
Are you licensed and insured?
Yes, Next Step Junk Removal is licensed and insured for your peace of mind.
Do you charge for estimates?
No. All of our quotes are free and come with no obligation.
Do I need to be home for the pickup?
We recommend being present, but if you can’t, we can arrange contactless pickup with your approval.
What happens to my junk after you take it?
Whenever is possible We recycle, donate, or properly dispose of them at approved facilities.
Do you offer after hours services?
Yes, we offer after hours services with an additional fee.
Do you offer service in Spanish?
Yes, our team can assist you in Spanish to make the process easier and clearer.
Do you offer discounts?
We sometimes offer seasonal promotions or discounts for seniors, veterans, and repeat customers. Ask us.
Do you recycle or donate items?
Absolutely. We recycle and donate whenever possible to reduce landfill waste.
Is there an extra fee for hazardous or contaminated junk?
Yes. If the junk is contaminated (for example: feces, urine, drug residue, needles, or infestation like cockroaches, rodents and bedbugs), an additional fee will apply for safety and sanitation.